Car and Van Broker Ltd

Not just promoting the best deals,consistently delivering them !

0333 300 1461

sales@carandvanbroker.co.uk

Car and Van Broker.co.uk

Nationwide delivery free of charge !!

Car and Van Broker Ltd Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Car and Van Broker Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: sales@carandvanbroker.co.uk Telephone: 0333 300 1461
Or write to us at: 71-75, Shelton Street, London, Greater London, WC2H 9JQ

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: sales@carandvanbroker.co.uk Telephone: 0333 300 1461 Or write to us at: 71-75, Shelton Street, London, Greater London, WC2H 9JQ

Car and Van Broker Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 839598

Registered in England & Wales with company number : 11606289 | Data Protection No : ZA452780 | VAT No : 306 9218 07

Registered Office : 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ

Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.

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